Dear Fitbit
My beloved fitbit flex which I got in August 2013 is really annoying me. It’s charger has been a problem for well over a year, but I was able to finagle it to charge until recently.
So in addition to struggling for the charger and the fitbit to actually charge, sporadically it’s been fully charged and then die/drain within hours. I’m also having syncing issues once I got get it charged back up after phantom drains.
I’m so not one to every call/write to customer service, but I also know most people have had positive fitbit customer service interactions and get replacement fitbits/chargers. Thoughts/suggestions on if I should suck it up and buy a new fitbit or reach out to customer service and if so what approach to take?
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